Thank you for allowing Bluegrass Travel to help you with your travel needs.  Your business is always appreciated and we look forward to serving you in the near future.

Please take a moment to look over the following information:

 

IMPORTANT INFORMATION

 

1.         DOCUMENTS: Please check your documents when you receive them.  They are shown, as we believe you requested.  If not, you must notify is within 48 hours of receipt.

2.         RECONFIRMATIONS: Domestic: We recommend that you reconfirm all flights prior to departure and at each point of stopover.  This will give the airline the opportunity to keep you advised of any changes, which may have occurred in you flight.  International: You must reconfirm continuing or return reservations at least 72 hours prior to flight time at each point or stopover or your reservations will be automatically cancelled.

3.         CHECK-IN:  We suggest the following check-in times: Domestic: 2 hours prior to departure.  International: 3 hours prior to departure.  Note: Check-In later than these times could result in denied boarding or luggage misconnection.

4.         OVERBOOKING: Airline flights may be overbooked.  A person denied boarding on a flight might be entitled to a compensatory payment.  The rules for denied boarding compensatory are available at the ticket counters.

5.         CHANGES OR CANCELLATIONS:  To change or cancel you flight itinerary you must call this travel agency. If canceling, return the unused tickets to us for credit or refund.  Most special excursion and discount tickets have various travel restrictions and may have a penalty for change or cancellation.  Be sure you understand these restrictions.  If you change your plans enroute, ask the airline to apply the value of your unused ticket toward the purchase of a new ticket.  If a refund is due, obtain a receipt from the airline.  If you are holding guaranteed hotel reservations, which you may wish to cancel, notify the hotel as soon as possible.  Deposits are prepayments are subject to the hotels cancellation policy.

6.         INSURANCE: Airline and other travel supplier’s insurance for baggage have limited liability.  Your personal insurances may not adequately cover losses incurred by cancellations, accident, illness or stolen or damaged property.  We strongly urge you to purchase additional insurance available from us or other licensed agents.  If you have not purchased insurance for this itinerary, and do not within 24 hours of receiving this notice, you signify that you are waiving insurance protection and will not hold this agency and/or its agents responsible for your losses.

7.         LOST TICKETS:  Lost, stolen or destroyed tickets must be paid for until refund is obtained from issuing airline, subject to an airline imposed service charge.

8.         SERVICE CHARGES: A service charge of $50 will be charged on any returned checks plus cost as allowed by law.  Discounted tickets requiring refund or changes usually incur a minimum $100 fee, but may be much higher depending on the rules and fees particular to the airline involved.  All discounted tickets are Non-endorsable and Non-refundable except through us, as the issuing agent.  There will be a $50.00 change fee assessed by this office for any tickets that you request a change and/or cancellation on after you have been in possession of the tickets or itinerary greater than 48 hours.

9.         By acceptance of these travel documents, I the named traveler(s), will not hold this travel agency and/or its agents responsible for any expenses incurred by me resulting from cancellation of my trip, accident, illness, stolen or damaged baggage.  I will further hold harmless this travel agency and/or its agents from any legal action and agree not to file any legal action against this agency, and/or its agents, owners, managers, or suppliers.  Further, if I do file legal action against this agency and/or it’s owners, agents, or partners I agree that I shall not be entitled to recover any money whatsoever resulting from that said lawsuit.  The documents you have received we believe to be correct.  If this is not the case you must notify us within 24 hours or we are unable to make any corrections and they are assumed to be correct.  You also agree no to hold this agency and/or its agents responsible for third party negligence associated with these travel arrangements.

 

WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES.

 

Hopefully there will not be any more airline bankruptcies but it has to be recognized that they might occur.  You should know they might affect you.

 

1.         If an airline declares bankruptcy, it is not obligated to carry you or refund tickets issued before the bankruptcy.

2.         Travel agents are not allowed to refund tickets on an airline, which have declared bankruptcy.  Money given to a travel agency immediately becomes the property of the airlines and were as required by law to comply with the airlines orders.

3.         If any airline declares bankruptcy, it might continue service, limited service or stop completely.  Other airlines might accept passenger under limited circumstances or may refuse to accept any passengers to protect themselves in case of airline bankruptcies.