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Privacy Policy

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Bluegrass Travel Respects Your Privacy

At Bluegrass Travel, we are committed to protecting your privacy. If and when we collect information about you, we do so to provide you with a more personalized experience on our Web site, to make information of your choice available to travel suppliers, and/or to process orders for our products and services.

We do not sell, and have never sold, any information about our users or customers to companies or organizations outside of Bluegrass Travel.

We understand that your travel plans are personal. We will not, under any circumstances, provide any personally identifiable information about your travel plans, destinations, flight reservations, schedule, or itinerary to anyone else except in the following circumstances:

(1) When you, or persons we reasonably believe to have been authorized by you, make a request;

(2) When suppliers of tickets and other services require specific information to facilitate products and/or services you have requested or purchased;

(3) If we are instructed to divulge information in response to a court order or subpoena. If we receive a court order or subpoena for personal information about you, we will attempt to notify you at the e-mail address (if any) you have given us.

What information do we collect and how do we use it?

-- When you submit an inquiry or order airline tickets, we need to know your name, e-mail address, mailing address, credit card number, expiration date, and billing address (if purchasing with a credit card). Because we use a range of suppliers to process and fulfill your order, we need to share certain information about you and your itinerary to provide you with information (such as prices) and to process and fulfill your order. We cannot provide certain information or arrange flights for you without entering information about you in travel industry databases, and we cannot control how airlines and/or reservation services may use that information.


-- When you use services such as Air, Hotel, Cruise booking, we need to know your name, your e-mail address (if you have one), and may require additional information. In order to ensure a level of security, we provide password protection for these features of our site, but no password or Web-based security technology is foolproof. We recommend that you change your password often, and we cannot guarantee the security or privacy of information you choose to make available or transmit to others through any feature of our site.


-- At various areas through our Web site, and during certain promotions, we may ask for personal information such as your email address, mailing address, and/or phone and fax numbers. You are never required to provide this information, but to participate in certain features or promotions, you may be required to provide specific personal information.


-- When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.


-- We may monitor customer traffic patterns and site usage to help us develop the design and layout of the site.


-- We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Bluegrass Travel services, and/or special offers we think you'll find valuable. If you would rather not receive this information, send an e-mail message to with your full name and email address and remove me in the subject and we'll promptly remove you from these lists.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Bluegrass Travel may at times use cookies to provide you with a more personalized experience on our Web site. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you will still be able to use most of the features on our Web site.

Will Bluegrass Travel disclose the information it collects to outside parties?

Bluegrass Travel does not sell, trade, or rent your personal information to others. Also, Bluegrass Travel may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will never include personally identifying information.

Your consent

By using our Web site, you consent to the collection and use of this information by Bluegrass Travel. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

Bluegrass Travel welcomes your questions and comments about privacy.


Please send e-mail at